Tablet Rental 2025: General Terms and conditions
Tablet Rentals Limited incorporated and registered in England and Wales on 28 October 2011 with company number 07014724 whose principle trading office is at: 32 – 38 Scrutton Street, London, EC2A 4RQ and owner of the website: www.tablet-rentals.co.uk
The following rental terms and conditions apply to the contractual relationships between Tablet Rentals Ltd, (“we” or “us” or “our”) and its contractual partners (“tenant” “customer”, “client”, “rentee” or “you” or “your” hereinafter) to use and rent IT and Audio-visual equipment, software, Apps and accessories, subject to the terms and conditions below.
Personal data
Any personal data provided to us (for example: name, address, telephone number, email address) submitted to us via an order or an enquiry is solely used by Tablet Rentals Limited only in communication with you.
Your information is collected and processed with regards to an order being placed. Please note (if applicable) we will use pass on contact and delivery address details to the courier company responsible for delivering / collecting your order only.
Any personal data handled by Tablet Rentals Limited will be stored in accordance with General Data Protection Regulation (GDPR) which came into effect on 25 May 2018.
We guarantee that we will not share your personal information to any third parties unless we are required by law or to compile with provisions of the Data Protection Act.
The vast majority of payments from customers are made via BACS. However, occasionally, we take card payments if this is a preferred method of payment and in order to process payments, your payment details are handled by World Pay and again any details provided are protected both by World pay and by GDPR.
3rd Party Apps
We do work with some trusted third-party Apps for Data Capture / Event Registration / Check in events. In these instances, all data will be strictly handled carefully in compliance with GDPR and we will obtain the necessary license for your event.
We are happy to upload guests lists for events on behalf of clients and guest lists will be deleted both from the App and our server post-event.
Similarly, if requested, we will download any data captured from an event and send it to you in a CSV file, before it is erased from both the App and our server. In any instance where Tablet Rentals handles external data, we will request written confirmation in the form of an email that any data sent as a CSV file has been received, so Tablet Rentals can proceed and delete such data.
Content
The devices provided are unlocked and each client is able to install any content / Apps they require onto the devices. Similarly, Tablet Rentals will be happy to pre-install any content / Apps on behalf of clients (if required).
At the end of the hire, clients are encouraged to do a factory re-set of the devices so all content is removed before their return.
However, Tablet Rentals will run a factory reset of all devices once we have received the devices back, should the factory re-set not take place before their return.
Disclaimer of Liability
Tablet Rentals Limited (or any its staff) shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever, which may be suffered by you or any third party (including your company), as a result of your access and use of any piece of hired equipment.
This liability also covers any personal or corporation information or confidential material transmitted to Tablet Rentals. In particular, we request that you sign out of the devices at the end of the hire period and any sensitive or confidential material is erased from the devices before being collected / returned to Tablet Rentals. We will erase any material that is left on the hired devices.
Whilst every care and attention is provided to ensure each leased piece of equipment is in excellent working condition, the tenant agrees to take over the leased equipment in the state in which they accept delivery.
Tablet Rentals Limited cannot be held responsible for any damages from interruptions such as force majeure, natural disasters, delivery, equipment failure or equipment damage.
In such unlikely and unfortunate circumstances of equipment failure, we will attempt to propose a suitable alternative with replacement property for the hire period. Should you have any issues / questions when using any hired piece of equipment we ask you call our office (0207 6830232) so we can assist you.
Equipment
The tenant must check on the complete and proper working condition of each device, including any accessories, upon immediate receipt of the rental delivery or order pick-up and collection. Complaints or appeals for missing items can only be claimed immediately after receipt. Subsequent later complaints are not accepted.
The tenant is obliged to treat all equipment and any accessory equipment transferred and leased to them with good, considerate, proper care. The leased property must not leave the tenant, nor can it be sublet or leave the territory of the United Kingdom without written permission from Tablet Rentals Limited. Our equipment is often used outside the UK, so please inform us should you wish to use the equipment overseas in advance of the start of the hire date.
The leased property shall be deemed returned to us if it has been handed over to a member of staff of Tablet Rentals Limited and all equipment is fully accounted for. We recommend that the clients confirm all equipment is accounted for before it is handed over.
When sending any equipment or any accessories back to us via a courier company, the leased property must be personally handed over to the agreed courier by the tenant.
When sending any equipment back to us via a company driver, a full check list of all equipment being returned (including all chargers, cables and accessories) must be handed over and signed to a Tablet Rentals member of staff so it can be checked and confirmed.
Tablet Rentals will provide a check-list of all equipment with the delivery for the client to use and return at the end of each hire. In the event, any check-list is missing Tablet Rentals Limited will reconcile the equipment returned to them.
Should any equipment be mishandled, damaged or broken Tablet Rentals Limited reserves the right to charge the Tenant for a replacement cost.
Similarly, should any accessories (for example, devices, chargers or charging cables) be missing, damaged or broken, Tablet Rentals Limited reserves the right to charge the Tenant for a replacement cost.
Replacement kit invoices are raised for immediate payment unless agreed in writing and all clients are bound by the payment terms of an individual invoice.
Insurance
The leased equipment is not insured for damages or loss / theft. The customer is responsible for ensuring they have suitable insurance/policy cover in place.
From the moment any equipment is delivered to the customer the tenant is liable and responsible for the leased equipment up until the return back to Tablet Rentals Limited.
Should Tablet Rentals Limited arrange the transportation (courier) for the collection of any equipment from the customer, the tenant bears the responsibility and is liable for its safe return until it is handed over to the agreed courier collecting.
The Rentee agrees to insure or take financial responsibility of all rented equipment to a value which is not less than its whole replacement value for the whole rental period and any extensions thereafter and accepts all liability for the safe return of all rented equipment.
In the event of any loss / theft the customer must inform Tablet Rentals Limited (in writing / by email) immediately that equipment has been lost / stolen.
Tablet Rentals Limited has the right to charge the customer for the full replacement value including any accessories of any lost / stolen equipment.
Similarly, in the event of any damages to any of the equipment, the customer must inform Tablet Rentals Limited as soon as any damage has occurred and must confirm this in writing before any equipment is returned.
Tablet Rentals Limited has the right to charge the customer for the full replacement value including any accessories of any damaged equipment. In the event of a device being dropped and smashed, Tablet Rentals will contact a third-party specialist or the manufacturer to receive the cost of the tablet being fixed.
Should the customer wish to take any equipment outside the UK, the customer must inform Tablet Rentals in writing in advance and the customer is fully liable for any damage or theft.
Orders
Orders can be made via our website, via the telephone or via email.
Written confirmation in the form of an email will be sent by Tablet Rentals Limited to confirm an order. Any Purchase Order supplied will be bound under the terms and conditions of Tablet Rentals Limited.
Orders made via the website will need to be confirmed in writing by Tablet Rentals Limited before they are guaranteed.
Subsequent Purchases orders can be submitted to Tablet Rentals if the P.O. is not available at the time of the order.
Cancelling an Order
Orders can be cancelled or re-scheduled. However, there are guidelines for doing so.
Any orders that are cancelled more than 21 (working) days in advance have no penalty.
Should an order be cancelled less than 21 (working) days before a hire start date the customer will pay 33% of the total order.
Should an order be cancelled less than 5 (working) days before a hire start date the customer will pay 50% of the order total.
However, please note we do work with our customers to try to find suitable solutions and we are happy to offer a credit note once the invoice has been paid for the equivalent order sum, which can be used any time up to 12 months after the order start date.
In the event of any credit default by the customer, Tablet Rentals Limited has the right to withdraw from all contractual relationships and agreements with the customer without notice and without incurring any damage claims from the customer.
Payment
Full payments must be made to Tablet Rentals in accordance with the payment terms in the rental agreement and / or invoice.
Unless the contract expressly provides agreed payment terms, then payment shall be made immediately upon receipt of invoice.
Payments are transferred to the Tablet Rentals Limited bank account. Card payment can also be made (visa or master card only).
In default of payment, without any notice, interest will be calculated. Interest is calculated at 8% above the Bank of England base rate.
Tablet Rentals Limited reserve the right to add a late fee charge of £35.00 for any payments that are more than 21 days late.
Any collection or legal expenses, plus any other charges shall be borne by the tenant. The Rental Payments are exclusive of VAT and any other applicable taxes and duties or similar charges which shall be payable by the Customer at the rate and prescribed by law.
In the event of non-payment Tablet Rentals Limited has the right to proceed with legal action in order to recover any unpaid invoices. Tablet Rentals Limited reserves the right to charge all legal costs to the customer in the event of recovering unpaid invoices.
Software and Licenses
If any application, software or operating system is requested by the Customer and is to be included in the hire of the equipment or should the customer wish to install any application, software or operating system, then the customer must have a valid license or approval to install any such software.
Tablet Rentals will install valid licenses such as Microsoft on Laptops and Microsoft Surface devices as well as install Apple / Samsung Apps / products if requested as part of the order.
Should the customer wish to update the ioS (operating system) on any Apple devices, the customer must receive approval in writing from Tablet Rentals Limited in advance. The customer guarantees to be subject to the user terms and conditions of Apple / Samsung / Microsoft or any other manufacturer.
The Customer agrees to indemnify and keep indemnified Tablet Rentals from any loss or damage arising from or in connection with the installation or use of the software. Tablet Rentals Limited also assumes no responsibility, and shall not be liable for, any damage to, or virus that may infect, your computer equipment or any other property on account of you installing / downloading any applications or software.
Other conditions
Any change to the content of an order or contractual agreements must be agreed in writing.
For example: should you wish to increase the number of devices or extend a hire period please put in writing / email so we can confirm the request in writing.
Jurisdiction
Any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with English law.
Tablet Rentals Limited
January 2025