General Info / FAQs

Here’s some general information which we at Tablet Rentals hope helps you with your iPad rental, but you can always call us to check!

 

Office opening times:

We are open 5 days a week from 08.30 to 18.00, but we can also provide week-end deliveries for last minute urgent orders.
However, we can be contacted 7 days a week via telephone or email. Please contact us on (0207) 683 0232, or by e-mail: info@tablet-rentals.co.uk

iPad Collection / Drop Off Address:

If you wish to collect / drop off iPads in person, then our office is located at Tabernacle Court, 16 – 28 Tabernacle Street, London, EC2A 4DD. We are very close to Old Street, Moorgate underground stations and a short walking distance from Liverpool Street station.

Your iPads can be picked up Monday to Friday from 9am to 6pm. Please contact in advance should you wish to collect outside these hours.

When does the rental period?

Rental is by the calendar day. The rental period begins when you receive the iPad in accordance with your order. The rental period is over when you send us by (DHL or other) evidence of the courier collection for delivery return.

The dispatch is not included in the calculation of the rent so you only pay for the calendar use of the iPad.

Example: let’s say you order an iPad for 4 days (Tuesday 9am – Friday 5pm).
We will ensure the iPad is with you at the latest early Tuesday morning. If a delivery can be accepted, then we will attempt to deliver the iPad to you on the Monday.

If we can deliver on the Monday, then the Monday is not charged. You rental only starts from the Tuesday morning and it will finish when we have arranged collection on the Friday evening.

Are the iPads are insured?

Please note, the iPads are not insured when they are with you. The vast majority of our clients do have insurance in place via their office / business policy (even if you do not realize it). However, we can arrange insurance if this is required, so please contact to us to discuss options

What happens if we damage an iPad?

The first thing to do is to let us know immediately. If we have another iPad of the same type in stock, and if you want it, and if you’re willing to pay for delivery, then we can send you a replacement for the remainder of your hire period.

The next thing to do is to send the damaged iPad back to us ASAP. We’ll take it or send it off to an authorised service centre for repair. When we get it back, we’ll charge you exactly what it cost us to get it repaired (including postage, if any).

If the iPad is not repairable, we will treat it as if it needs to be fully replaced.

What happens if we lose an iPad or it is stolen whilst on hire?

Again, the first thing to do is to let us know immediately. If we have another iPad of the same type in stock, and if you want it, and if you’re willing to pay the delivery, then we can send you a replacement for the remainder of your hire period.

We’ll then buy an iPad to replace the one you’ve lost, and we’ll charge you for the replacement.

What do we consider as damage, as opposed to normal wear and tear?

Whilst we expect you to look after our iPads as if they are your own, we also want you to actually use it rather than just keep it wrapped in cotton wool the whole time! So we will treat minor marks as the results of ordinary wear and tear. However scratches on the glass, or any dents to the mounting will be considered damage.

Can I take the iPads outside the UK with me?

Yes but you must inform us in advance by writing. We need to know where you are taking it and to provide you with documentation to ensure you have no issues at customs!

Delivery FAQs

What delivery costs will be charged?

We use different couriers depending on the delivery location and urgency of delivery. We also search for the best possible rates so please call us with your post code and we will get a quote to you ASAP.

We are based by Old Street in central London so we have a range of excellent courier options for all deliveries within London. As a guideline we use DHL for all deliveries outside London, across the UK and for international shipments.

Tablet Rentals take huge pride in our logistic solutions, rates and customer services. Our couriers are highly respected and we work with each individual client to ensure delivery / collection at the most convenient times.

We also use specialist cargo providers for overseas shipments.

What if I need to return the iPad late?

The first thing is to inform us in advance and then we can agree a revised return date. Unfortunately, you will need to pay a late fee, but please call us so we can discuss options and agree an acceptable solution.

Can I return the iPad early?

Yes certainly but unfortunately we cannot offer a refund or credit for the unused portion of your hire period.

How does delivery work?

We will ensure you get the iPads at a convenient time in advance of your event.
Occasionally, we may wish to send the iPads early. In this situation, you will not pay an additional charge. If this is the case, we will contact you in advance to confirm whether this is convenient.

How quickly can I get an iPad?

We can provide same day deliveries so please call us if your requirements are urgent: (0207) 683 0232 or email: info@tablet-rentals.co.uk

What if my iPad order arrives late?

This is incredibly rare, although no delivery service is 100% perfect.
However, we always recommend planning in advance just so there is a built-in safety margin. It also depends on where and how we are delivering your iPads.

For any deliveries that are going outside the UK, we always recommend to build in at least a day extra for delivery.

Yet, if an iPad does arrive late, you have several options. The first is to go ahead with the hire and return it as scheduled. That means you’ll have had it for a day less than planned, but we’ll make it up to you by refunding you a pro-rata rate.

Another option is to cancel the hire contract; return the iPad directly to us and we’ll refund all your charges. However, please note sometimes there are circumstances beyond our

control where this is not the case (most notably the weather – storms, floods, snow / ice). In this situation we will work hard with you to find a suitable solution.

Of course, if there isn’t another customer waiting for the iPad, you can extend the return date so that you end up with the same period of hire that you’d originally planned.

Basically, if an iPad is late in being delivered to you, let us know immediately. The sooner we know about it, the sooner we can try to work out a solution for you.

Finally, this does not apply if the reason an iPad is delivered late is that there was no-one at the delivery address to receive it on the scheduled day.

We have to judge late deliveries according to when the courier first attempts to deliver the iPads at the delivery correct address.

Basically, if an iPad is late in being delivered to you, let us know immediately. The sooner we know about it, the sooner we can try to work out a solution for you.

Do I have to insure the iPad in transit back to Tablet Rentals?

Yes we certainly recommend you do, as if you are using your own couriers to return the iPads to us, then you are liable for any damage the iPads suffer during transit back to us.
If necessary, we can open your returned delivery with your courier to confirm safe receipt.

Ordering iPads – FAQ

How can I reserve an iPad?

There are several ways to order an iPad; by telephone (0207) 683 0232 or by email to info@tablet-rentals.co.uk or you can complete our online order request form by providing all necessary information and submit it to us.
We will send you a confirmation of your order by email along with a rental agreement for completion.

Can I extend my hire period?

Yes we will try to accommodate this, but please contact us in advance so we can confirm this is possible. As long as we do not have a customer waiting for that iPad then we will happily accommodate your request.
If we can allow an extension you will be charged an agreed rate for the extended period.

Can the iPads be taken outside of the UK?

Yes you can but you must inform us in advance by writing. We need to know where you are taking it and to provide you with documentation to ensure you have no issues at customs!!
However, please note the iPads will need to be insured outside the U.K.

Can I cancel an order?

Yes, but only if we have not couriered the iPads to you.
If you cancel an order within 1 day of placing it, there’s no cancellation fee. In addition, if you cancel an order more than 21 days before your hire period is due to start, then again there’s no cancellation fee.
However, if you want to cancel an order more than 2 days after placing it, and less than 21 days before your hire is due to start, there’s a cancellation fee of 50% of the hire charge, rising to 100% of the hire charge if you cancel less than 14 days before your hire is due to start.

Can I order more than 1 iPad? n I hire more than one time?

Yes. You can hire as many as you wish (subject to availability).

Can individuals hire out iPads?

Yes, but only as long as we receive all the necessary paperwork and documentation and meet our security checks. Please note, Tablet Rentals Ltd has the right to refuse an order.

Can under 18’s hire an iPad?

We cannot lease iPads to under 18’s.
However, we recognize that parents may wish to rent their child an iPad for educational, recreational or holiday purposes and this fine as long as certain security conditions are met.
If security conditions are met then a parent / adult must be the guarantor for the iPad and complete all necessary paperwork.

Payment iPads – FAQ

What methods of payment do you have?

We accept credit and debit cards – MasterCard, Visa and Visa Debit. We also accept online BACS.

What methods of card payment can not be accepted?

Unfortunately, we cannot accept AMEX cards?

When is my credit / debit card charged?

When you place the order, we will send you a card authorisation form to complete. This may be scanned back to us or you can call and provide card details over the phone.
We will usually charge the card on the day we receive card payment details. The moment your card is charged you will receive a confirmation email.

What currencies do Tablet Rentals accept?

Great British Pounds Sterling only please!
For credit cards with other currencies, the amount you pay will be converted into GBP sterling by your card provider.

Is VAT included in the rates?

No all our prices are exclusive of VAT.